Frequently Asked Questions
What is an e-statement?
An e-statement is an electronic version of your bank statement delivered through a secure website. The e-statement format is identical to the paper statements received in the mail and can be saved or printed. Just like your paper statement, e-statements include images of cancelled checks, disclosures and other important information.
If I choose to receive e-statements, will I still receive a statement in the mail?
No, paper statements are discontinued once enrolled for e-statements; however, e-statements can easily be printed or saved.
How do I sign up for e-statements?
Click here to enroll online or visit any of our locations to request an e-statement Consent Form.
How do I know when I receive a new e-statement?
We will be using a service called CSIeSafe to safely and securely deliver your bank statements. You will receive an email notification from CSIeSafe each time a statement is available for viewing. To ensure proper delivery of this email notification, it is recommended that firstname.lastname@example.org be added as an email contact. It is also important that you inform the Bank of any email address changes.
How do I access my e-statement?
Click on the link provided in the statement notification email for the CSIeSafe site or you can go directly to www.csiesafe.com. The Bank will provide instructions to set up a Username and Password for this secure site.
How long can I view my e-statement through the CSIeSafe website?
Statements are stored at no cost for 60 days through your CSIeSafe account; additional storage may be purchased. Statements can easily be saved or printed on your computer.
Will I still be able to view my check images?
Just as with mailed statements, the check images are found at the end of the statement.
Do I also need to be signed up for Internet Banking to receive e-statements?
No, e-statements are separate from Internet Banking so it is not necessary to be enrolled in both.
Are there any software requirements?
Microsoft Internet Explorer® browser version 6.0 or higher and Mozilla Firefox® version 22.214.171.124 or higher will enable you to receive and use our service. If needed, visit the web site of either Microsoft or Mozilla and download the appropriate version of the browser you need for free.
Also needed is Adobe Acrobat Reader, available for free at www.adobe.com.
What if I accidentally delete the email notification that my e-statements are ready? Can I still view them?
Your e-statements can still be accessed by logging in to your CSIeSafe account at www.csiesafe.com. E-statements are stored for free 60 days from the delivery date. Additional storage may be purchased from the CSIesafe website.
What if my email address changes?
To ensure proper delivery of your bank statements, it is important that you inform the Bank of any email address changes. You can do this by logging in to your CSIeSafe account and click on My Account. Then enter your new email address in the Email/Username field and click Update. At your next login, use the updated email address as your Username.
Can I have my e-statement notification sent to more than one email address?
At this time, only one email address can be used to send notifications. You may however, login to your CSIeSafe account from any computer with internet access.
What if I no longer want to receive my statement electronically? How do I stop receiving e-statements?
To discontinue enrollment in e-statements, simply contact the Bank in person, by calling 402-729-3344 or by emailing email@example.com.
Please call 402-729-3344 with additional questions regarding e-statements.